Cancellation Policy - MWEB

<p>I requested to have my ADSL contract with Mweb cancelled as I no longer live at home and it is not required that my mother has a premium uncapped line as she will not use that much data, hence the switch to another ISP on a capped package at a far cheaper rate then an uncapped premium line.</p> <p> </p> <p>I understand that the policy is being cancelled in the middle of the month but I do not understand as to why I have to wait until the end of October for the line to be cancelled and in effect having to pay the premium (R500+) for September for a line that will hardly be used during that month. That is surely not a fair policy to have on your clients. I would like the line to be cancelled with immediate effect, I do not mind forfeiting the instalment I paid for the month of August as I feel that is a reasonable.</p> <p> </p> <p>I can understand that there are cancellation policies in place but these need to be assessed per client, and discretion has to be used in certain scenarios.</p>