SJ
Sanet J
1 reviews | Active since Aug 2015
15 Apr 2026, 09:46
Cancellation of MWEB fibre line
I am trying to get through to cancellations to confirm that my line is going to be released, I have phoned no response have phone cancellations don't pick up the phone live chat on the Web no response even on their app no response
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
15 Apr 2026, 09:58Hello Sanet,
We understand how frustrating it must be when you are unable to reach our Cancellations Team despite multiple attempts across phone, live chat, and the app, especially when you need urgent confirmation regarding your line release.
We have escalated your request directly to the Cancellations Team and requested that they prioritise contacting you and assist you further.
Should you require any further assistance, please send us a direct message on Hello Peter and we will ensure it is attended to promptly.
Kind regards,
Mweb Team
We understand how frustrating it must be when you are unable to reach our Cancellations Team despite multiple attempts across phone, live chat, and the app, especially when you need urgent confirmation regarding your line release.
We have escalated your request directly to the Cancellations Team and requested that they prioritise contacting you and assist you further.
Should you require any further assistance, please send us a direct message on Hello Peter and we will ensure it is attended to promptly.
Kind regards,
Mweb Team
Mweb's reply15 Apr 2026, 09:58
Official
Hello Sanet,
We understand how frustrating it must be when you are unable to reach our Cancellations Team despite multiple attempts across phone, live chat, and the app, especially when you need urgent confirmation regarding your line release.
We have escalated your request directly to the Cancellations Team and requested that they prioritise contacting you and assist you further.
Should you require any further assistance, please send us a direct message on Hello Peter and we will ensure it is attended to promptly.
Kind regards,
Mweb Team
We understand how frustrating it must be when you are unable to reach our Cancellations Team despite multiple attempts across phone, live chat, and the app, especially when you need urgent confirmation regarding your line release.
We have escalated your request directly to the Cancellations Team and requested that they prioritise contacting you and assist you further.
Should you require any further assistance, please send us a direct message on Hello Peter and we will ensure it is attended to promptly.
Kind regards,
Mweb Team
SJ
Sanet J's updateReviewer Update
15 Apr 2026, 15:46I have got no reply yet on this cancelation
SJ
Sanet J's update15 Apr 2026, 15:46
Reviewer Update
I have got no reply yet on this cancelation
Mweb's replyOfficial
15 Apr 2026, 16:09Hello Sanet,
Please be assured that the escalation is active and the Cancellations Team has been requested to urgently attend to your request and make contact with you. Follow-up has been done to ensure your case remains prioritised and you will be contacted as soon as possible with an update.
Kind regards,
Mweb Team
Please be assured that the escalation is active and the Cancellations Team has been requested to urgently attend to your request and make contact with you. Follow-up has been done to ensure your case remains prioritised and you will be contacted as soon as possible with an update.
Kind regards,
Mweb Team
Mweb's reply15 Apr 2026, 16:09
Official
Hello Sanet,
Please be assured that the escalation is active and the Cancellations Team has been requested to urgently attend to your request and make contact with you. Follow-up has been done to ensure your case remains prioritised and you will be contacted as soon as possible with an update.
Kind regards,
Mweb Team
Please be assured that the escalation is active and the Cancellations Team has been requested to urgently attend to your request and make contact with you. Follow-up has been done to ensure your case remains prioritised and you will be contacted as soon as possible with an update.
Kind regards,
Mweb Team