MM
Minnie M

1 reviews | Active since Sept 2015

27 Jul 2017, 13:34

Cancellation of "Contract"

<p>We had an ADSL line with MWeb as our ISP. Although they didn't need to ever sort a problem for us, their service was standard. Not exceptional at all.</p> <p>We currently have a so-called contract with them (no contract, except telephone conversations) – it is a month-month deal.</p> <p>We have decided to switch to LTE, thus not needing the ADSL any longer. NOW we’re being told we need to give a month’s notice.</p> <p>I feel seriously unhappy as we now have to wait a month for service we’re not going to use. Amazing that when they wish to sell the “special deal” to you, you don’t have to wait for activation……..</p> <p>Business in SA is seriously tough. Really MWeb!</p>

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Replies (1)
Mweb
Mweb's reply27 Jul 2017, 15:53
Official

Good day Maxie999

Thank you for taking the time to bring this matter to our attention.

As discussed with our client service representative, this matter has since been addressed.

As explained the notice period for the service would need to be honoured.

Should you have any further queries, please do not hesitate to contact us.

Kind regards

MWEB Client Services