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Nhlanhla N
1 reviews | Active since Oct 2017
08 May 2026, 18:16
Cancellation not processed- Terrible customer service
Mweb is so terrible , sent cancellation on the 19th March , effective 1st May , Today is the 8th and they still haven’t processed this cancellation. You hold for more than 2 hours , their live chat is not active. Terrible customer service
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Mweb's replyOfficial
11 May 2026, 08:34Hi Nhlanhla,
We understand how frustrating it must be to have submitted your cancellation well in advance and still feel uncertain about whether it has been processed, especially after long hold times and difficulty accessing support. We recognise the inconvenience this has caused.
We’ve reviewed your account and can confirm that your cancellation has been scheduled, and a notification confirming the cancellation was sent to you this morning. This means the request is now formally in place and aligned with the effective date previously communicated.
Your feedback regarding the delays, long wait times, and challenges with our support channels will be shared with our Service Quality Team for review, as improving accessibility and communication is important to us.
If you need any further clarification or assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to help.
Kind regards,
Mweb Team
We understand how frustrating it must be to have submitted your cancellation well in advance and still feel uncertain about whether it has been processed, especially after long hold times and difficulty accessing support. We recognise the inconvenience this has caused.
We’ve reviewed your account and can confirm that your cancellation has been scheduled, and a notification confirming the cancellation was sent to you this morning. This means the request is now formally in place and aligned with the effective date previously communicated.
Your feedback regarding the delays, long wait times, and challenges with our support channels will be shared with our Service Quality Team for review, as improving accessibility and communication is important to us.
If you need any further clarification or assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to help.
Kind regards,
Mweb Team
Mweb's reply11 May 2026, 08:34
Official
Hi Nhlanhla,
We understand how frustrating it must be to have submitted your cancellation well in advance and still feel uncertain about whether it has been processed, especially after long hold times and difficulty accessing support. We recognise the inconvenience this has caused.
We’ve reviewed your account and can confirm that your cancellation has been scheduled, and a notification confirming the cancellation was sent to you this morning. This means the request is now formally in place and aligned with the effective date previously communicated.
Your feedback regarding the delays, long wait times, and challenges with our support channels will be shared with our Service Quality Team for review, as improving accessibility and communication is important to us.
If you need any further clarification or assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to help.
Kind regards,
Mweb Team
We understand how frustrating it must be to have submitted your cancellation well in advance and still feel uncertain about whether it has been processed, especially after long hold times and difficulty accessing support. We recognise the inconvenience this has caused.
We’ve reviewed your account and can confirm that your cancellation has been scheduled, and a notification confirming the cancellation was sent to you this morning. This means the request is now formally in place and aligned with the effective date previously communicated.
Your feedback regarding the delays, long wait times, and challenges with our support channels will be shared with our Service Quality Team for review, as improving accessibility and communication is important to us.
If you need any further clarification or assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to help.
Kind regards,
Mweb Team