EVDW
Eduard Van Der Westhuizen
1 reviews | Active since Jan 2017
08 Aug 2018, 14:23
Cancellation nightmare
I've been trying for a week now to cancel two ADSL accounts with Mweb. The one account needs to be fully cancelled and the other account needs to be put in the holding pool to switch to another ISP. Every time I phone customer service they ask personal questions to verify identification, followed by either putting me through to the cancellations department with no one answering after 15+ minutes on hold, or they assure that someone would call back, which never happened. On top of all this, I still need to pay for September equating to about R1200, even though it isn't yet halfway through August and they claim to be "month-to-month". Account to be cancelled: ********** 5 Account to be put in the holding pool for another ISP: ********** 6
Since there is no email for Mweb to contact regarding this issue, I have been forced to resort to this method of communication.
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Replies (2)
Mweb's replyOfficial
08 Aug 2018, 15:15Good day hjst45
Thank you for taking the time to raise this matter with us.
As discussed with our client service representative, this matter has now been addressed and escalated to the relevant persons.
They will review the account and will contact you to address it as soon as they have any feedback.
Should you have any queries, feel free to call our contact center and a consultant will gladly assist you.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply08 Aug 2018, 15:15
Official
Good day hjst45
Thank you for taking the time to raise this matter with us.
As discussed with our client service representative, this matter has now been addressed and escalated to the relevant persons.
They will review the account and will contact you to address it as soon as they have any feedback.
Should you have any queries, feel free to call our contact center and a consultant will gladly assist you.
Kind regards
MWEB Client Services
Best regards,
EVDW
Eduard Van Der Westhuizen's updateReviewer Update
26 Aug 2018, 10:50I was then offered to be upgraded to a business package at a reduced fee as compensation. I was told to contact customer care to assist with the upgrade, but they had no idea what I was talking about and no one ever got back to me to assist.
EVDW
Eduard Van Der Westhuizen's update26 Aug 2018, 10:50
Reviewer Update
I was then offered to be upgraded to a business package at a reduced fee as compensation. I was told to contact customer care to assist with the upgrade, but they had no idea what I was talking about and no one ever got back to me to assist.