MvdW
Marius van der Walt
1 reviews | Active since Mar 2009
29 Jun 2015, 14:00
Cancellation nightmare
I am trying to cancel my month to month contract with MWEB. Now they tell me I must do month notice yet I am month to month??? I also have to cancel online but my username dont work, my email dont work and the pin they are supposed to send me doesnt come.<br> <br> HELP!
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Mweb's replyOfficial
29 Jun 2015, 14:52Hello mariusvd,
Thank you taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant, this matter has now been resolved.
He explained it is company policy that we require 1 calendar months notice for cancellation.
He also gave you the correct email address in our to access myaccount.mweb.co.za in order to cancel your account
We would like to apologise for any inconvenience caused during this time.
Kind regards
MWEB Client Services
Thank you taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant, this matter has now been resolved.
He explained it is company policy that we require 1 calendar months notice for cancellation.
He also gave you the correct email address in our to access myaccount.mweb.co.za in order to cancel your account
We would like to apologise for any inconvenience caused during this time.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply29 Jun 2015, 14:52
Official
Hello mariusvd,
Thank you taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant, this matter has now been resolved.
He explained it is company policy that we require 1 calendar months notice for cancellation.
He also gave you the correct email address in our to access myaccount.mweb.co.za in order to cancel your account
We would like to apologise for any inconvenience caused during this time.
Kind regards
MWEB Client Services
Thank you taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant, this matter has now been resolved.
He explained it is company policy that we require 1 calendar months notice for cancellation.
He also gave you the correct email address in our to access myaccount.mweb.co.za in order to cancel your account
We would like to apologise for any inconvenience caused during this time.
Kind regards
MWEB Client Services
Best regards,