Cancellation issues

I cancelled y LTE account ***2 on 17 August. Had to wait three days for the quote on premature cancellation. Got that on 20 August, paid the amount and sent it through to the email address with reference number as stated in the email, ***, ticket reference number MWB***3. Since then I have not received any further feedback or confirmation that the cancellation was done. I sent a follow up email to the email address on 26 August. Still no feedback. Logged an online query, still no feedback, ticket reference MWB***0. Now it seems the amount paid for the premature cancellation has been allocated to the last debit order for September and only R200 odd was debited. SORT THIS OUT NOW!!!! I want a confirmation email stating that the additional amount hat should have been debited as usual will be done and that this account is cancelled and no more payments owed. Termination of service to be done 30 September 2020. **** SERVICE to be nice!!!!