Cancellation issue .

I Call in around the end of Jan. Can remember witch day exactly.

I called in to cancel my fiber as I know they work on calendar months. Few days after that I logged in to my Mweb account to see if it was canceled or not as I did not received a call to confirm my cancelation. When I checked they never even put the request through.So I canceled it myself.

Today I received a mail read the following

The cancellation of your entire account ****** is subject to a calendar months’ notice, with your service expiring on 31 March 2024.

I not happy about this at all.

2 days ago I actuality rep**** for a new fiber line as well as I am moving to a new house. Now I am having second though of continuing with Mweb.