Cancellation Drama!

We recently cancelled our subscription to Mweb due to the fact that we switched to a new service provider. I phoned in and was put through to cancellations. The woman I spoke to, René, was so kind to assist, then rudely informing me that we will be liable to pay for a further four months (terms and conditions as found on their T's & C's page state 1 calendar month for a month to month subscription). I merely informed her that the debit order will then simply be reversed, as is our right to do when paying for a cancelled service that we no longer make use of.

I do apologise for complaining about this, but there is a right way to handle a customer and there is a wrong way to do so. She clearly does not have the social s**** to handle customers. Sorry René, I am sure that you are a nice lady in your own way, but your method should be improved on. I am a consultant that works with customers on a daily basis and never will I talk to a customer that way.

Anyhow, I do applaud Mweb on how they handled my last complaint. The effort was amazing. Sadly we need to part ways as we have certain internet needs to which you just could not assist with. As guilty as I feel about that, it is the better move.