CANCELLATION

We have signed up for Mweb and after numerous times they kept saying that the service is active we were unable to connect to the internet, thinking this was perhaps an issue with our wall socket we got a private Telkom technician to come out just to advise us that the line was not jumpered at the exchange. We called Mweb again and they sent a tech a few days later to jumper the line. The service went active but it was very slow and every time we try to go onto certain websites we get playpenned, we were told to give it a few hours and it will be normal. A few days later it was still so, we decided to rather just cancel the service that was in December, we called a few times after that as well to cancel the service but to no avail, a few days ago Mweb took out more than R1000 out our account. We called them and they advised no cancelation was placed and that the money they have withdrawn we cannot get back. Their was no usage on the account and we would like to get our money back as the service we received was apalling to say the least.