LM
Lwazi M
1 reviews | Active since Jan 2018
29 May 2026, 23:00
Canceled subscription
I informed your sales team of my intention to cancel my subscription on the 28 March 2026, giving them the prescribed 20 days notice. On the 12 April I did a follow up with the agent regarding the status of the cancellation, and I was told my query is now with the cancellation department. Now for two months I have been having an unauthorized debit order despite my earlier communication. Kindly assist.
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Replies (3)0
Replies (3)
Mweb's replyOfficial
01 Jun 2026, 08:42Hi Lwazi,
We understand how concerning and frustrating it is to continue seeing debit orders go through after you had already communicated your intention to cancel and followed up on it. This type of billing confusion is certainly not the experience we aim to provide.
A request has been sent to the Cancellations Team to urgently review your account, including the notice you provided on 28 March 2026 and the follow‑up on 12 April 2026. They have been asked to investigate the unauthorised debits and provide you with direct feedback on the status of your cancellation and any necessary corrective actions.
If you would like any further assistance, you are welcome to continue engaging with us via Hello Peter, and the team will assist further.
Kind regards,
Mweb Team
We understand how concerning and frustrating it is to continue seeing debit orders go through after you had already communicated your intention to cancel and followed up on it. This type of billing confusion is certainly not the experience we aim to provide.
A request has been sent to the Cancellations Team to urgently review your account, including the notice you provided on 28 March 2026 and the follow‑up on 12 April 2026. They have been asked to investigate the unauthorised debits and provide you with direct feedback on the status of your cancellation and any necessary corrective actions.
If you would like any further assistance, you are welcome to continue engaging with us via Hello Peter, and the team will assist further.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 08:42
Official
Hi Lwazi,
We understand how concerning and frustrating it is to continue seeing debit orders go through after you had already communicated your intention to cancel and followed up on it. This type of billing confusion is certainly not the experience we aim to provide.
A request has been sent to the Cancellations Team to urgently review your account, including the notice you provided on 28 March 2026 and the follow‑up on 12 April 2026. They have been asked to investigate the unauthorised debits and provide you with direct feedback on the status of your cancellation and any necessary corrective actions.
If you would like any further assistance, you are welcome to continue engaging with us via Hello Peter, and the team will assist further.
Kind regards,
Mweb Team
We understand how concerning and frustrating it is to continue seeing debit orders go through after you had already communicated your intention to cancel and followed up on it. This type of billing confusion is certainly not the experience we aim to provide.
A request has been sent to the Cancellations Team to urgently review your account, including the notice you provided on 28 March 2026 and the follow‑up on 12 April 2026. They have been asked to investigate the unauthorised debits and provide you with direct feedback on the status of your cancellation and any necessary corrective actions.
If you would like any further assistance, you are welcome to continue engaging with us via Hello Peter, and the team will assist further.
Kind regards,
Mweb Team
LM
Lwazi M's updateReviewer Update
31 Jul 2026, 19:17A response (see email below) was given and I'm still unsatisfied, I cannot be held accountable for the late response/viewing of emails by mweb. I take responsibility only for one month that was deducted, I can forward my initial cancelation email if required:
Good day Lwazi,Thank you for taking the time to contact us.According to our records we did not receive a cancellation request on the 28th of March, we received a request that was logged on the 6th of April 2026. A one calendar month notice is required for account cancellations which means your cancellation was processed for the 31st of May 2026.Your account was also suspended on the 6th of May 2026 because of the March and April 2026 debit orders that were reversed/returned unpaid. These debit orders were for the April and May subscription fees.
Good day Lwazi,Thank you for taking the time to contact us.According to our records we did not receive a cancellation request on the 28th of March, we received a request that was logged on the 6th of April 2026. A one calendar month notice is required for account cancellations which means your cancellation was processed for the 31st of May 2026.Your account was also suspended on the 6th of May 2026 because of the March and April 2026 debit orders that were reversed/returned unpaid. These debit orders were for the April and May subscription fees.
LM
Lwazi M's update31 Jul 2026, 19:17
Reviewer Update
A response (see email below) was given and I'm still unsatisfied, I cannot be held accountable for the late response/viewing of emails by mweb. I take responsibility only for one month that was deducted, I can forward my initial cancelation email if required:
Good day Lwazi,Thank you for taking the time to contact us.According to our records we did not receive a cancellation request on the 28th of March, we received a request that was logged on the 6th of April 2026. A one calendar month notice is required for account cancellations which means your cancellation was processed for the 31st of May 2026.Your account was also suspended on the 6th of May 2026 because of the March and April 2026 debit orders that were reversed/returned unpaid. These debit orders were for the April and May subscription fees.
Good day Lwazi,Thank you for taking the time to contact us.According to our records we did not receive a cancellation request on the 28th of March, we received a request that was logged on the 6th of April 2026. A one calendar month notice is required for account cancellations which means your cancellation was processed for the 31st of May 2026.Your account was also suspended on the 6th of May 2026 because of the March and April 2026 debit orders that were reversed/returned unpaid. These debit orders were for the April and May subscription fees.
Mweb's replyOfficial
03 Aug 2026, 13:43Hello Lwazi,
Thank you for your follow-up. We understand that you're still seeking clarity regarding the cancellation request and the associated billing, and we appreciate the opportunity to address your concerns.We've reviewed the account and can confirm that, as outlined in the email communication you received, a review of the records was conducted and no cancellation request was located for 28 March. Based on the information available, the cancellation request was received on 06 April 2026, and as a one calendar month's notice is required for cancellations, the service was processed for cancellation on 31 May 2026. We understand that this may not be the outcome you were hoping for. However, based on the review already completed and the records available on the account, the billing remains aligned with the cancellation date reflected on the account.
Kind regards,
Mweb Team
Thank you for your follow-up. We understand that you're still seeking clarity regarding the cancellation request and the associated billing, and we appreciate the opportunity to address your concerns.We've reviewed the account and can confirm that, as outlined in the email communication you received, a review of the records was conducted and no cancellation request was located for 28 March. Based on the information available, the cancellation request was received on 06 April 2026, and as a one calendar month's notice is required for cancellations, the service was processed for cancellation on 31 May 2026. We understand that this may not be the outcome you were hoping for. However, based on the review already completed and the records available on the account, the billing remains aligned with the cancellation date reflected on the account.
Kind regards,
Mweb Team
Mweb's reply03 Aug 2026, 13:43
Official
Hello Lwazi,
Thank you for your follow-up. We understand that you're still seeking clarity regarding the cancellation request and the associated billing, and we appreciate the opportunity to address your concerns.We've reviewed the account and can confirm that, as outlined in the email communication you received, a review of the records was conducted and no cancellation request was located for 28 March. Based on the information available, the cancellation request was received on 06 April 2026, and as a one calendar month's notice is required for cancellations, the service was processed for cancellation on 31 May 2026. We understand that this may not be the outcome you were hoping for. However, based on the review already completed and the records available on the account, the billing remains aligned with the cancellation date reflected on the account.
Kind regards,
Mweb Team
Thank you for your follow-up. We understand that you're still seeking clarity regarding the cancellation request and the associated billing, and we appreciate the opportunity to address your concerns.We've reviewed the account and can confirm that, as outlined in the email communication you received, a review of the records was conducted and no cancellation request was located for 28 March. Based on the information available, the cancellation request was received on 06 April 2026, and as a one calendar month's notice is required for cancellations, the service was processed for cancellation on 31 May 2026. We understand that this may not be the outcome you were hoping for. However, based on the review already completed and the records available on the account, the billing remains aligned with the cancellation date reflected on the account.
Kind regards,
Mweb Team