Cancelation Of Account

So after numerous calls it's still not sorted out and I keep being put through to different departments only to hear I'm in the wrong department and must hold...honestly I do not have the time nor patience. I ordered the adsl package online and added the AVG security to it, unfortunately mweb did not have available ports in my area and had to do it through telkom resulting in the order being canceled. I the got the adsl line through telkom and ordered an uncapped data through mweb only and once again added the AVG security. In the first month I noticed I have been separately debit twice for R20 for the AVG and called mweb to ask why as I paid for the AVG security on my other bill with my uncapped data. I was told that the other order that was canceled did not cancel the AVG hence I'm being debited but they will put it through to the accounts department for cancelation and also to refund me the R40 that had been debit from my account. On the first of this month once again I was debited R20 and I called again asking why as I've been told I'm going to be refunded and won't be debit again as its going to be canceled. I then got put through to this one and that one and just hung up.