CANCEL YOUR MWEB IF YOU ARE MOVING!

I have always valued Mweb and their service having been a loyal client for 7 yrs. And then I have a harrowing experience like I am dealing with now that makes me honestly recommend NO ONE use MWEB and FROGFOOT as a fibre ISP.

I have moved house and started the *** process on the 23 of January this year. It is now the middle of February and I have no internet connection. I should have cancelled and gone with another ISP like Vodacom! What an absolute joke - I have called MWEB every day for the past 2 weeks and the story keeps on changing. Is it Frogfoot that has the hold up as they aren't making this process smooth at all and you can't contact them directly, I tried. They have ALL the paperwork, I have all the infrastructure, but NO fibre connection for a month while I work from home and try and hotspot off my cellphone.

MWEB and FROGFOOT, I would be embarrassed to read this. I hope you do and you contact me because you are avoiding communicating with me.

UNACCEPTABLE.