RS
Renche S
1 reviews | Active since May 2018
18 May 2018, 11:12
Cancel my Mweb
We asked for Uncapped Wifi at Mweb and we didn't get what we asked for .We don't even know what tipe of Wifi we have and got a bill for over R1700 . That i feel i'm not going to pay . Because we asked for uncapped 10mbps Standard R649.00. We would like to cancel our acccount with Mweb due to there bad service and that they don't listen to what the client is asking for .
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Mweb's replyOfficial
18 May 2018, 14:22Good afternoon
Thank you for bringing this to our attention.
We would like to apologise sincerely for your frustration.
I have had a look into the account and I see that you have been in contact with our Facebook team who have since escalated this to our cancellations team to call you and assist.
We will remain your point of contact until this matter gets resolved.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply18 May 2018, 14:22
Official
Good afternoon
Thank you for bringing this to our attention.
We would like to apologise sincerely for your frustration.
I have had a look into the account and I see that you have been in contact with our Facebook team who have since escalated this to our cancellations team to call you and assist.
We will remain your point of contact until this matter gets resolved.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Best regards,