CANCEL MY ACCOUNT

I have been trying to cancel my services for over 2 months, and your team has turned what should be a simple administrative request into an absolute nightmare.

For over 60 days, my experience has consisted of the following unacceptable cycle: *Ignored Emails: Sending continuous emails only to receive useless automated responses. ***** Callbacks: After complaining on Hellopeter, I am promised a phone call to resolve the matter. Instead, Mweb rings my phone for 2 seconds and cuts the call before I can even answer, likely just to log on your system that you "attempted" to contact me. *Queue Drops: When I call back immediately, I am forced to sit in your call queue for long hours. When an agent finally answers, the line is instantly cut from your end.This is deceptive customer service.

My explicit instruction is clear: Cancel my account immediately. Release my line, stop billing me, and confirm this cancellation in writing via email. Do not call me for a "retention chat"—just process the cancellation.