SJ
Shanade J
1 reviews | Active since Sept 2026
01 Sept 2026, 08:59
Cancel Mweb
Terribly frustrating experience with Mweb! My boss recently moved houses and was told that the easiest transition would be to stay with Mweb and simply just setup the old router. We agreed and went forward with the process however they had not mentioned that they would have to install a fibre line which would be done by Openserve, after the fibre line was installed at an insane cost, it proceeded not to work for 1 week- we then called in another technician from Openserve. The second technician came and gave us another B number and told us that it was up to Mweb from here on out. we then decided to cancel Mweb as this is the second week with no wifi which was no easy task considering that I was left on hold for 2 hours and the whatsapp line doesnt work AT ALL.. Mweb refused to cancel because of the openserve charge. we then paid the open serve charge yet are still getting charged monthly. WE WOULD LIKE TO CANCEL!!!!
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Mweb's replyOfficial
01 Sept 2026, 10:16Hi Shanade,
We can understand how frustrating and disappointing this situation must be, especially during a move to a new property, when you were expecting a smooth transition and activation process.This is certainly not the standard of service we aim to provide, and we are disappointed to hear that your activation journey did not go as expected.To allow us to investigate the matter further and provide the appropriate assistance, please send us a direct message with the email address and cellphone number linked to the MWEB account. Once received, we'll be able to review the account details and assist with the concerns raised regarding the service and cancellation request.Your feedback is important to us and will be shared with our Service Quality Team for review and improvement to help ensure we better meet our customers' expectations.
Kind regards,
Mweb Team
We can understand how frustrating and disappointing this situation must be, especially during a move to a new property, when you were expecting a smooth transition and activation process.This is certainly not the standard of service we aim to provide, and we are disappointed to hear that your activation journey did not go as expected.To allow us to investigate the matter further and provide the appropriate assistance, please send us a direct message with the email address and cellphone number linked to the MWEB account. Once received, we'll be able to review the account details and assist with the concerns raised regarding the service and cancellation request.Your feedback is important to us and will be shared with our Service Quality Team for review and improvement to help ensure we better meet our customers' expectations.
Kind regards,
Mweb Team
Best regards,
Mweb's reply01 Sept 2026, 10:16
Official
Hi Shanade,
We can understand how frustrating and disappointing this situation must be, especially during a move to a new property, when you were expecting a smooth transition and activation process.This is certainly not the standard of service we aim to provide, and we are disappointed to hear that your activation journey did not go as expected.To allow us to investigate the matter further and provide the appropriate assistance, please send us a direct message with the email address and cellphone number linked to the MWEB account. Once received, we'll be able to review the account details and assist with the concerns raised regarding the service and cancellation request.Your feedback is important to us and will be shared with our Service Quality Team for review and improvement to help ensure we better meet our customers' expectations.
Kind regards,
Mweb Team
We can understand how frustrating and disappointing this situation must be, especially during a move to a new property, when you were expecting a smooth transition and activation process.This is certainly not the standard of service we aim to provide, and we are disappointed to hear that your activation journey did not go as expected.To allow us to investigate the matter further and provide the appropriate assistance, please send us a direct message with the email address and cellphone number linked to the MWEB account. Once received, we'll be able to review the account details and assist with the concerns raised regarding the service and cancellation request.Your feedback is important to us and will be shared with our Service Quality Team for review and improvement to help ensure we better meet our customers' expectations.
Kind regards,
Mweb Team
Best regards,