TP
Trhystin P
1 reviews | Active since Dec 2022
29 Apr 2026, 15:29
Cancel
Ive been calling all day for a couple of days ive been sent through to cancellation department but nobody ever answers.i am giving 30 days notice to cancel my contract but im not getting through. Whenever theres been a problem also id wait over 2 hours to get assisted so just to cancel? This is really ridiculous!!
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Mweb's replyOfficial
29 Apr 2026, 15:53Hi Trhystin,
We understand how frustrating and exhausting it must be to spend days trying to get through to the cancellations department, only to be met with long wait times and no response, especially when you are trying to give formal notice and resolve this properly.
Your cancellation request has been escalated to our Cancellations Team, with a request for them to make contact with you directly to ensure your notice is captured and handled correctly. The concerns you’ve raised around extended waiting times, lack of callbacks, and difficulty reaching support are being taken seriously and will be shared with our Service Quality Team for review and improvement, as this is not the experience we want our customers to have.
If you need further assistance, you’re welcome to continue engaging with us via direct message on Hello Peter.
Kind regards,
Mweb Team
We understand how frustrating and exhausting it must be to spend days trying to get through to the cancellations department, only to be met with long wait times and no response, especially when you are trying to give formal notice and resolve this properly.
Your cancellation request has been escalated to our Cancellations Team, with a request for them to make contact with you directly to ensure your notice is captured and handled correctly. The concerns you’ve raised around extended waiting times, lack of callbacks, and difficulty reaching support are being taken seriously and will be shared with our Service Quality Team for review and improvement, as this is not the experience we want our customers to have.
If you need further assistance, you’re welcome to continue engaging with us via direct message on Hello Peter.
Kind regards,
Mweb Team
Mweb's reply29 Apr 2026, 15:53
Official
Hi Trhystin,
We understand how frustrating and exhausting it must be to spend days trying to get through to the cancellations department, only to be met with long wait times and no response, especially when you are trying to give formal notice and resolve this properly.
Your cancellation request has been escalated to our Cancellations Team, with a request for them to make contact with you directly to ensure your notice is captured and handled correctly. The concerns you’ve raised around extended waiting times, lack of callbacks, and difficulty reaching support are being taken seriously and will be shared with our Service Quality Team for review and improvement, as this is not the experience we want our customers to have.
If you need further assistance, you’re welcome to continue engaging with us via direct message on Hello Peter.
Kind regards,
Mweb Team
We understand how frustrating and exhausting it must be to spend days trying to get through to the cancellations department, only to be met with long wait times and no response, especially when you are trying to give formal notice and resolve this properly.
Your cancellation request has been escalated to our Cancellations Team, with a request for them to make contact with you directly to ensure your notice is captured and handled correctly. The concerns you’ve raised around extended waiting times, lack of callbacks, and difficulty reaching support are being taken seriously and will be shared with our Service Quality Team for review and improvement, as this is not the experience we want our customers to have.
If you need further assistance, you’re welcome to continue engaging with us via direct message on Hello Peter.
Kind regards,
Mweb Team