Can you back yourself up?

<p>Our line was taken over by MWEB (ADSL + our Data) So as per my understanding they should follow up and sort the line out if there is any problems as I gave the line over to YOU! But the excuse that comes back from management is "blaming the middle man" I do't care who's fault it is etc as I pay you and get this line sorted out asap. You need to change your advertising! As its false advertising about service! Please note we upgraded from 4 meg to 10 meg and ever since we have problems waiting more than 20 days with upfrade days included and we still sitting with a speed at night of 2 meg!! WE will not pay for any cost while this line is not fix and if this doesnt get done asap we will cancel our line with mweb and data with immediate affect without notice! </p>