1 reviews | Active since May 2011
Can't or won't help
After a account problem due to our offices being closed and a slip up on payment Mweb within their right suspended my account. No problem there. Contacted Mweb and arranged for the account to be paid thru the internet and sent them proof. Everything seemed OK. <br> But now comes the problem.<br> On one machine MWEB won't allow access to internet.. This is the machine which sent the message Disconnected Account ERROR 603. So although paid and accepted that payment has been made Technical say that this is not their problem but anybody elses. Firstly Google chrome Then my Service supplier who handle my website. Then must organise a time for a senior technician to call - can't get hold of manger or supervisor.<br> This has been sent from the machine by bypassing the tab that is frozen.<br> Also very belittling attitude of saying \ Now I want you to listen very carefully"as if I am slow.<br> <br> <br> """
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
