can't answer a simple question

These are the ref that I have received from Mweb starting 14 April 2015 to date. ***, ***, ***, ***, ***, ***, *** and ***. I received 8 ref numbers enquiring if Mweb does internet connection without a telkom/landline. I have stated my landline connection has been cut I can't pay for a service I can't use. I have said in numerous emails to Mweb, that if they don't offer a service without a Telkom line I will need to cancel my Mweb account. Mweb response is that I can cancel online if I wish to do so. Really, great customer focus and retention values guys, we'll done. Needless to say I still have not gotten an answer to my question other than I can cancel online and they were so kind as to provide me with my username and password to cancel.