1 reviews | Active since May 2010
Can not supply a Fibre service
Upgraded from ADSL to Fibre. I was told my connectivity speed would remain more stable. Unfortunately this has not been my experience with mweb. I am paying for a 4mbps fibre link, but now and then when I perform a test it runs below 2mbps. Last night it dropped to 0.8. Poor service received from mweb to resolve the matter. Numerous calls logged, no resolution. I want to cancel the contract, or mweb must refund me for the lack of service. Mweb is in breach of contract and agreement. They do not provide what they sell. Been a client since the dialup days. Maybe time to move.
Good day andriese
Thank you for bringing this to our attention.
We have tried unsuccessfully to contact you.
Please private reply with your preferred contact number in order for us to assist.
Please also mention when would be a suitable time to call you.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Good day andriese
Thank you for bringing this to our attention.
We have tried unsuccessfully to contact you.
Please private reply with your preferred contact number in order for us to assist.
Please also mention when would be a suitable time to call you.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services