Can not activate my account. Impossible to get through to someone to help

I’m so frustrated with mweb , I’ve been trying to get lte at home. So app**** online for a product which was delivered a week ago, but they haven’t activated it. I cannot get through to mweb to get assistance my last phone call was 20 min long spoke to two different people who both put me back on hold. I dunno what to do here there is no way to get through to mweb either to cancel the service so I can use someone else or simply to activate the account without being put on hold multiple times with no one actually helping.