TM
Tshidiso M
1 reviews | Active since Oct 2024
12 Sept 2026, 08:40
Can I please get some assistance with getting a refund today
Can I please get some assistance with getting a refund today. It's 8 days after payment, still no internet connection, I can't get in touch with any agent (even though it says working times start at 8am), it's been a back and forth, run around with no real solution. I am starting to sound like a nagging partner even though I paid for the services. I've been buying data on a daily, I might as well continue since there is no sign of a solution
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Replies (9)0
Replies (9)
Mweb's replyOfficial
14 Sept 2026, 09:25Hi Tshidiso,
We understand your frustration, especially after making payment eight days ago and still being without an active internet connection. We also recognise how difficult it has been trying to reach an agent while having to purchase mobile data daily in the meantime.We’ve checked your account and can see that the service is currently pending activation, and our teams are working on this to get the service activated. Before we proceed further, please confirm whether you still wish to continue with the order and have the service activated, or if you no longer wish to proceed and would like us to assist with your refund request.Kind regards,
The Mweb Team
We understand your frustration, especially after making payment eight days ago and still being without an active internet connection. We also recognise how difficult it has been trying to reach an agent while having to purchase mobile data daily in the meantime.We’ve checked your account and can see that the service is currently pending activation, and our teams are working on this to get the service activated. Before we proceed further, please confirm whether you still wish to continue with the order and have the service activated, or if you no longer wish to proceed and would like us to assist with your refund request.Kind regards,
The Mweb Team
Mweb's reply14 Sept 2026, 09:25
Official
Hi Tshidiso,
We understand your frustration, especially after making payment eight days ago and still being without an active internet connection. We also recognise how difficult it has been trying to reach an agent while having to purchase mobile data daily in the meantime.We’ve checked your account and can see that the service is currently pending activation, and our teams are working on this to get the service activated. Before we proceed further, please confirm whether you still wish to continue with the order and have the service activated, or if you no longer wish to proceed and would like us to assist with your refund request.Kind regards,
The Mweb Team
We understand your frustration, especially after making payment eight days ago and still being without an active internet connection. We also recognise how difficult it has been trying to reach an agent while having to purchase mobile data daily in the meantime.We’ve checked your account and can see that the service is currently pending activation, and our teams are working on this to get the service activated. Before we proceed further, please confirm whether you still wish to continue with the order and have the service activated, or if you no longer wish to proceed and would like us to assist with your refund request.Kind regards,
The Mweb Team
TM
Tshidiso M's updateReviewer Update
14 Sept 2026, 09:36Honestly, I don't want a refund, I'm just looking for any sort of assistance... It's 11 days now, no response on WhatsApp, no response on the M-web, and no response on X(twitter) and I'm talking about a delayed response, I mean no response at all. That's why I end up thinking maybe you guys don't want my business, so, maybe I should leave you be. Because one truth cannot be denied, I paid for the services in full and received nothing in return
TM
Tshidiso M's update14 Sept 2026, 09:36
Reviewer Update
Honestly, I don't want a refund, I'm just looking for any sort of assistance... It's 11 days now, no response on WhatsApp, no response on the M-web, and no response on X(twitter) and I'm talking about a delayed response, I mean no response at all. That's why I end up thinking maybe you guys don't want my business, so, maybe I should leave you be. Because one truth cannot be denied, I paid for the services in full and received nothing in return
Mweb's replyOfficial
14 Sept 2026, 12:28Hi Tshidiso,We understand your frustration, especially as you’ve made full payment and are now 11 days into waiting for an active service. We also recognise how discouraging it is to have reached out through WhatsApp, Mweb and X without receiving a response, while continuing to purchase mobile data because your service is not yet active.We want to reassure you that your order has not been overlooked. Our teams are actively working on the outstanding activation requirements to get your service activated. An escalation has also been submitted to Vumatel to assist with the outstanding activation. The order remains pending activation while these requirements are being addressed, and the relevant teams are continuing to work on this.We appreciate that you’ve already waited far longer than expected and understand that you need the service you’ve paid for.Kind regards,
Mweb's reply14 Sept 2026, 12:28
Official
Hi Tshidiso,We understand your frustration, especially as you’ve made full payment and are now 11 days into waiting for an active service. We also recognise how discouraging it is to have reached out through WhatsApp, Mweb and X without receiving a response, while continuing to purchase mobile data because your service is not yet active.We want to reassure you that your order has not been overlooked. Our teams are actively working on the outstanding activation requirements to get your service activated. An escalation has also been submitted to Vumatel to assist with the outstanding activation. The order remains pending activation while these requirements are being addressed, and the relevant teams are continuing to work on this.We appreciate that you’ve already waited far longer than expected and understand that you need the service you’ve paid for.Kind regards,
TM
Tshidiso M's updateReviewer Update
14 Sept 2026, 12:31Should I expect activation today??
TM
Tshidiso M's update14 Sept 2026, 12:31
Reviewer Update
Should I expect activation today??
Mweb's replyOfficial
14 Sept 2026, 12:47Hi Tshidiso,We understand why you’d want to know when you can expect to be connected, especially after waiting 11 days and having already paid for the service.Our teams are actively working on the outstanding activation requirements, and an escalation has been submitted to Vumatel to assist with progressing the activation. At this stage, we’re unable to confirm that the service will be activated today, but the matter remains under attention and you will receive feedback once there is an update.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Sept 2026, 12:47
Official
Hi Tshidiso,We understand why you’d want to know when you can expect to be connected, especially after waiting 11 days and having already paid for the service.Our teams are actively working on the outstanding activation requirements, and an escalation has been submitted to Vumatel to assist with progressing the activation. At this stage, we’re unable to confirm that the service will be activated today, but the matter remains under attention and you will receive feedback once there is an update.Kind regards,
The Mweb Team
The Mweb Team
TM
Tshidiso M's updateReviewer Update
14 Sept 2026, 12:53Not having an ETA is honestly discouraging because there's a high possibility that I could wait another week again
TM
Tshidiso M's update14 Sept 2026, 12:53
Reviewer Update
Not having an ETA is honestly discouraging because there's a high possibility that I could wait another week again
Mweb's replyOfficial
14 Sept 2026, 12:57Hi Tshidiso,We understand why the lack of an ETA is discouraging, especially after you’ve already waited 11 days and are concerned that you could be left waiting another week.At this stage, we’re unfortunately unable to provide a confirmed activation date while the outstanding requirements are still being addressed. The activation remains under attention, and an escalation has been submitted to Vumatel to assist with progressing the outstanding requirements. We appreciate that this does not give you the cer*****y you’re looking for, but we don’t want to provide a timeframe that we cannot confirm.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Sept 2026, 12:57
Official
Hi Tshidiso,We understand why the lack of an ETA is discouraging, especially after you’ve already waited 11 days and are concerned that you could be left waiting another week.At this stage, we’re unfortunately unable to provide a confirmed activation date while the outstanding requirements are still being addressed. The activation remains under attention, and an escalation has been submitted to Vumatel to assist with progressing the outstanding requirements. We appreciate that this does not give you the cer*****y you’re looking for, but we don’t want to provide a timeframe that we cannot confirm.Kind regards,
The Mweb Team
The Mweb Team
TM
Tshidiso M's updateReviewer Update
14 Sept 2026, 13:02So, it's still a possibility that I will be waiting for that long?
TM
Tshidiso M's update14 Sept 2026, 13:02
Reviewer Update
So, it's still a possibility that I will be waiting for that long?
Mweb's replyOfficial
14 Sept 2026, 13:05Hi Tshidiso,We understand your concern. While we can’t confirm how long the remaining activation requirements will take, we also don’t want to suggest that you should expect to wait another week.The escalation to Vumatel has been submitted specifically to assist with progressing the outstanding activation requirements, and our teams are continuing to work on the matter. We’ll provide feedback once there is a confirmed update on the activation.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Sept 2026, 13:05
Official
Hi Tshidiso,We understand your concern. While we can’t confirm how long the remaining activation requirements will take, we also don’t want to suggest that you should expect to wait another week.The escalation to Vumatel has been submitted specifically to assist with progressing the outstanding activation requirements, and our teams are continuing to work on the matter. We’ll provide feedback once there is a confirmed update on the activation.Kind regards,
The Mweb Team
The Mweb Team