RL
Rosina L
1 reviews | Active since Nov 2024
20 Mar 2026, 08:29
Calls take too long to get assistance
Please make an effort of having more representatives, it’s a mission to speak to one. You’ll be on the line for too long and your airtime will finish which is unfair on customers!
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
20 Mar 2026, 08:41Hello Rosina.
Thank you for sharing your experience. Waiting extended periods to reach a consultant—especially when it impacts your airtime—is understandably frustrating and not the level of accessibility we aim to provide.
Your feedback has been noted and escalated to the relevant teams to address both availability and response times. This is being actively reviewed to improve how quickly you’re able to connect with support. To assist you without further delays, you’re welcome to share your details via Hello Peter, and we’ll ensure your query is prioritised and handled directly by the team.
We remain focused on delivering a more responsive and seamless support experience.
Kind regards,
Mweb Team
Thank you for sharing your experience. Waiting extended periods to reach a consultant—especially when it impacts your airtime—is understandably frustrating and not the level of accessibility we aim to provide.
Your feedback has been noted and escalated to the relevant teams to address both availability and response times. This is being actively reviewed to improve how quickly you’re able to connect with support. To assist you without further delays, you’re welcome to share your details via Hello Peter, and we’ll ensure your query is prioritised and handled directly by the team.
We remain focused on delivering a more responsive and seamless support experience.
Kind regards,
Mweb Team
Mweb's reply20 Mar 2026, 08:41
Official
Hello Rosina.
Thank you for sharing your experience. Waiting extended periods to reach a consultant—especially when it impacts your airtime—is understandably frustrating and not the level of accessibility we aim to provide.
Your feedback has been noted and escalated to the relevant teams to address both availability and response times. This is being actively reviewed to improve how quickly you’re able to connect with support. To assist you without further delays, you’re welcome to share your details via Hello Peter, and we’ll ensure your query is prioritised and handled directly by the team.
We remain focused on delivering a more responsive and seamless support experience.
Kind regards,
Mweb Team
Thank you for sharing your experience. Waiting extended periods to reach a consultant—especially when it impacts your airtime—is understandably frustrating and not the level of accessibility we aim to provide.
Your feedback has been noted and escalated to the relevant teams to address both availability and response times. This is being actively reviewed to improve how quickly you’re able to connect with support. To assist you without further delays, you’re welcome to share your details via Hello Peter, and we’ll ensure your query is prioritised and handled directly by the team.
We remain focused on delivering a more responsive and seamless support experience.
Kind regards,
Mweb Team
RL
Rosina L's updateReviewer Update
20 Mar 2026, 08:44My number is ***. I’m on a 30 mins call with no response still telling me that i must be patient,I called in to ask about why I’m not receiving an otp to log in to my app,for me to be on a call for more than 30 minutes!
RL
Rosina L's update20 Mar 2026, 08:44
Reviewer Update
My number is ***. I’m on a 30 mins call with no response still telling me that i must be patient,I called in to ask about why I’m not receiving an otp to log in to my app,for me to be on a call for more than 30 minutes!
Mweb's replyOfficial
23 Mar 2026, 11:14Hi Rosina, we understand how frustrating it is to be on a long call without resolution, especially when you need to access your account urgently. Based on the account details you provided, the OTP is being sent to the number ending in 5883, which matches your registered number. If you are still not receiving the OTP, we recommend the following steps:
The Mweb Team
- Ensure your phone has a stable network signal and is able to receive SMS messages.
- Check for any blocked numbers or message filtering that might prevent the OTP from coming through.
- Try logging in again after restarting your device.
The Mweb Team
Mweb's reply23 Mar 2026, 11:14
Official
Hi Rosina, we understand how frustrating it is to be on a long call without resolution, especially when you need to access your account urgently. Based on the account details you provided, the OTP is being sent to the number ending in 5883, which matches your registered number. If you are still not receiving the OTP, we recommend the following steps:
The Mweb Team
- Ensure your phone has a stable network signal and is able to receive SMS messages.
- Check for any blocked numbers or message filtering that might prevent the OTP from coming through.
- Try logging in again after restarting your device.
The Mweb Team