Caller number

I don’t even want to give this one star. A request to move homes was logged. It took more than the 14daya for them to sort out and that also after me calling them everyday and spending hundreds of rands to be caller number 45 to caller number zero.

Now I receive a call from the fibre guys to say that I have to call Mweb again as they now have two lines active. One for my old address and my new address. It’s more 75 minutes and from caller 7 I am still only caller number 2. What nonsense service. How can the same line and or product be active at two addresses. Also they know that the call Centre is busy why can there not be more representatives??? ******* service. Best part no one will even contact you to make this right