********** call centre experience

Horrible service ! The staff needs serious training. You’ll speak to 5 different people and get 5 different answers. No internet for 2 days and counting due to a technical error on their end. How can such a big company have issues with debiting their customers as agreed !? I was on hold for hours and remained caller number 11 until I gave up ! It’s almost as if 1 agent is working , I cannot begin to explain the amount of time and money wasted. Save yourself the trouble and don’t sign up for this service if you’re looking for an ISP. This company is only interested in making the sale but not in keeping the customer happy and fulfilling agreements, resolving disputes, etc. I wasn’t even given a ref number to show that the issue had been logged on the system . They will just tell you a million stories .