Call-center waiting time = frustration!

After struggling with Mweb's sub-contracters for about 2 weeks to get the fibre installed, all the cables were finally in place, only to start struggling getting the router set up. On reading all FAQs on the website, it said one should log a query, but no such page exists. That left us with trying the dreaded call-centre. After a 40 minute wait (at a cost of over R60 for the phone call) we finally got to speak to a technical guy who was very patient and eventually managed to help out.

Although all is working at the moment, I'm already dreading should anything go wrong in the future, as that call center is a nightmare, and there seems to be no alternative.