1 reviews | Active since Nov 2014
Call center/Services
I have recently signed up with MWEB using their uncapped hosting services. I was told it would take 24 hours to activate (This being Last week Thursday). I received an sms this morning telling me its been activated but now I have to wait another 24 hours.<br> <br> I received an email confirming me that my account will be activated form the 1st of June. I received all my login details except my password. I phone in 4 times just to get through twice. Luckily I get through to the same guy twice but not the point because I still got cut off not resolving anything.<br> <br> I phone once again waiting a whole 5 minutes to get through to ACCOUNT Queries by a woman who then tells me she cant help this is a technical issue she will be transferring me to technical help. So there I am waiting a whole 9 minutes and still not getting through.<br> <br> BUT that's not all I sent them a email earlier this morning and I got sent a #REF NO not a solution to a 5 minute problem and then I sent them an email via their website and still no reaction. I have also sent a mail to their accounts and also waiting for a response but receiving a read notification via emails.<br> <br> Very SAD...
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed as you have since been in contact with the team.
We will still be investigating this matter internally.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Best regards,
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed as you have since been in contact with the team.
We will still be investigating this matter internally.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Best regards,
