JA
Josy A

1 reviews | Active since Dec 2013

15 Oct 2016, 12:30

Call agents useless

<p>I have been calling several times a month to be exact about the my usage being incorrect when I log into my account. To this day no one can give me an answer, MWEB is pathetic, I think Telkom would do a better job. Why can this not be soughted out? Seriously MWEB catch a wake up. If this does not get resolved I will go elsewhere cause clearly you don't care about your customers.</p>

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Replies (1)
Mweb
Mweb's reply17 Oct 2016, 14:21
Official

Good day Jdeff

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed and informed you we are working on the usage query.

Please do not hesitate to contact us should you require any further assistance.


Kind regards
MWEB Client Services

Best regards,