Byron the worst

Although my landline was functioning, ADSL was not. The cellphone tower in my area was also down. Called MWeb from my landline to report the ADSL fault. The call was picked up by a totally unco-operative Byron who went out of his way to NOT help. Notwithstanding my passing his security checks (full name, I/d no, residential address, etc), he insisted on my quoting the OTP he purportedly sent in order to assist. Despite telling him that I did not have cellphone coverage which meant that I could not receive an OTP, he was unrelenting - even going so far as to state that one needs to possess a cellphone in order to be a MWeb client.

My request to speak to the Manager on duty, viz. Riana, was declined by Byron.

Byron was by far the worst Customer Service Agent I have ever had the misfortune of interacting with.

After being a client of MWeb since 1998 (iAfrica), maybe it’s time to give another service provider the opportunity to service my internet connectivity needs.