****** by Mweb Agent

Hi this is Magdeline Davids. I recently signed up with Mweb. My account number with Mweb is ***3. My account was disconnected on 7 April 25. I phoned Mweb and spoke to one of the Agents Tumelo Ramokhoase. He told me that there was an outstanding amount of R141.58 and gave me Mweb's Banking Account number and told me that I must pay the money into the account number provided by him and once they receive the payment on their side, I will be reconnected immediately. He also gave me his email address *** and said that I can send the proof of payment to his email as well he will make sure my account gets reconnected. On 8 April I went to pay the outstanding amount at Nedbank in Parow Centre. I phoned Mweb the next morning because my account was still. disconnected. I again spoke to one of the Agents this time Warda Abrahams and she told me that the payment does not reflect on their side and Tumelo never received the email with proof of payment. Warda advise me to send the proof of payment to her email address which is ***. I did so and my account was still disconnected. I phoned Mweb again and one of the agents picked up before I could say anything the lady said "just hold on I'll transfer you through to the reconnection section I have your details infront of me, she never introduced herself to me " I waited and waited nobody picked up on the other side and I lost R60 airtime because I waited very long until I hang up . I received another message from Mweb yesterday 11 April 25 saying that Mweb never received the proof of payment. It seems that Tumelo Ramokhoase gave me his personal banking account number and the money went straight to his account instead of Mweb's account and both the email addresses provided by him and Warda Abrahams does not exist. People need to be aware of this and how Mweb *****s from innocent people.