HC
Herman C

1 reviews | Active since Mar 2014

30 Aug 2023, 07:39

Buyer Beware: Telkom's Inconsistent LTE Service

First off, I would like to state that I don't blame Mweb for this, but rather Telkom, as I am sure this is a Telkom issue. I purchased the 2TB Telkom LTE capped service from Mweb. However, nowhere in their documentation or any advertising does it mention that the Telkom LTE service will drop to speeds below 50Kbps during "peak hours." In my case, it's consistent each evening, around 6 pm, when my speed just plummets to below dial-up speeds. Last night, it was running at around 25Kbps. This issue lasts usually until about 10 pm, if not the entire night. Despite having a capped package with 2TB data, it becomes practically unusable during these times.

I'm sharing this as a buyer beware post to ensure that people don't fall into the same trap of using Telkom's service. A friend of mine had Telkom uncapped and complained about the same issue. Initially, I thought it might be because he reached his data cap, but it seems to be a general problem with Telkom's service.

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