Business Model Impossible!
<p>My story with Mweb is too long and boring to repeat all of it her. The long and the short is that I moved home and asked for my ADSL facility to be transferred from the old address to the new. They have been charging me for both for 3 months now and despite numerous calls I get nowhere. What is it about customer satisfaction and service that these companies do not understand? They would rather forgo a life long happy and paying customer than sorting out a problem of a few hundred rand. Horrible, horrible, horrible!</p>
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Mweb's replyOfficial
16 Aug 2016, 08:58Good day gerrit-marais
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply16 Aug 2016, 08:58
Official
Good day gerrit-marais
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,