Business ADSL down for 10 days

The 3rd fault, in 3 months, was reported to MWeb on 1 March 2015. I followed-up with a call on the 6th, our IT team phoned on the 7th and I made another call this morning on the 10th. Our ADSL line is still down, and MWeb just passes the buck to Telkom. As mentioned, this is the 3rd line-fault in 3 months. For a business line, this is completely unacceptable. And MWeb could not be bothered to contact their customers and let them know what the status of the resolution is. I pay you as a service provider to manage this line, and that is not being done at this stage. We have not had internet access for 10 days, but MWeb will be deducting their fee at the end of the month.<br> <br> I will be cancelling the contract with MWeb as an ISP if I do not have an active line by end of business tomorrow, 11 March 2015.<br> <br>