Bullying tactics

On 17 June at 17h07 my business email account showed that I needed to sign in again. Strange? I could not sign in. When I called MWeb I was informed that my account had been suspended for non-payment. I had NEVER received an account or even an sms warning me of the imminent suspension. I always assumed that it was a debit order and, fool me, I never thought to check. They made sure that they did it after hours when I would be unable to solve the problem. Did they want to teach me a lesson?<br> <br> Then, when I solved the problem by 8h15 on the 18th June and checked that they had received my proof of payment (Judy Chalken is the person who received it), they assured me that they would re-activate the account immediately. It was not done until I personally phoned technical at 17h00 - I was unable to do so earlier because I was in meetings all day.<br> <br> Then, miracle of miracles, I receive an email with 4 statements from different months. So you DO have me email address!<br> <br> My consistent experience with Mweb is of appalling service. You behave like a bank - you know that it is too much trouble for me to change, so you treat customers in this cavalier manner. <br> <br> I'm unimpressed. <div><br></div><div><em>(Supplier name changed from Mweb to Mweb Business by Hellopeter.com)</em></div>