BULL**** SERVICE FROM MWEB

If i could a 0 star rating I would but that isn't possible, from the 29th September up until this day I haven't received not one of my refunds it is now the 21st of October 2025, an order for fibre was place on the 30th August and payment was made however the sales team took down the incorrect address and another order had to be placed and payment had to made yet again, the sales team assured us the first amount that we had paid would be used as a credit for the month of October, however that wasn't the case cause Mweb tried to debit us at the end of September for October and told us that a refund was put through on the 29th of September for the double payment in August so we had to make a payment through a payment link we received payment was made and to my surprise services were still disconnected on the 4th of October we then called Mweb and made another payment for October as we needed the fibre to be connected urgently, we then spoke to Nothando regarding the refund who assured us she will log for it so long as we provide supporting documents which we did it is now the 21 October we call in and spoke to Tobeka who says the ID copy is missing and she assures us that the refund would take 3 to 5 working days, MWEB MANAGEMENT AND HIGHER UPS IS THIS THE KIND OF BULL**** SERVICE YOU GIVE ALL YOUR CUSTOMERS? DO WE HAVE TO BEG FOR OUR OWN MONEY BACK? I CANNOT DESCRIBE THE TYPE OF ****TY SERVICE WE'VE RECEIVED FROM YA'LL FROM THE GET GO THE INCOMPETENCE LEVEL IS SOOO HIGH.