GS
Gareth S

1 reviews | Active since Mar 2020

06 Apr 2020, 14:48

........buffffffffffffering Mweb

Mitchells Fibre and Mweb i have logged a query since before lockdown. a month after my mitchells fibre installation was installed it is still not activated. i have given up hope and now just waiting, after a month of back and forth chasing after clarity as to who and when the fibre will be activated.not sure if its a MWEB helpcentre or a third party sitting in the callcentres. be prepared when following the helpcentre route of * query tabs getting timed out due to unknown errors, *the 2 easy paths of getting help redirecting you back to your original account or back to the helpcentre page, irrate sales callcentre personnell*help centre personnell trained on convincing you that your issue will be sorted within 48hrs but will actualy be between 3weeks to 2months. if ever you have experienced buffering during the early years of internet downloading its back in a new form.

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