Broken promises - beware when moving to fibre
<p>I recently moved onto a fibre network, and was seriously condsidering moving my ISP away from Mweb, where I had been for decades, due to their indifferent service. The MWeb rep who had been going door behind the Vumatel installers offered to waive the installation fee of R999 because I had been with Mweb for so long. No surprises when I got the bill and this was not waived and the accounts department are insisting on its payment. Seis on you Mweb.</p>
Good Day Dawn
Thank you for taking the time to raise your concerns.
Our field sales management team have tried calling you, without success.
An email has now been sent to you, in order for us to obtain alternate contact details.
Please respond to the email and we will ensure your query is addressed.
We eagerly await your reply.
Kind regards
MWEB Client Services
Good Day Dawn
Thank you for taking the time to raise your concerns.
Our field sales management team have tried calling you, without success.
An email has now been sent to you, in order for us to obtain alternate contact details.
Please respond to the email and we will ensure your query is addressed.
We eagerly await your reply.
Kind regards
MWEB Client Services
Good Day Dawn
Thank you for raising your concerns via Hello Peter.
Our Field sales Manager has tried making contact with you and was unsuccessful in his attempts to reach you.
Please respond on the email he has sent you in order for us to ensure you are provided the assistance you require.
We are closing the Hello Peter query, due to us being unable to reach you.
The Field Sales manager will still be able to provide you assistance, should you respond to his email.
Kind regards
MWEB Client Service
Good Day Dawn
Thank you for raising your concerns via Hello Peter.
Our Field sales Manager has tried making contact with you and was unsuccessful in his attempts to reach you.
Please respond on the email he has sent you in order for us to ensure you are provided the assistance you require.
We are closing the Hello Peter query, due to us being unable to reach you.
The Field Sales manager will still be able to provide you assistance, should you respond to his email.
Kind regards
MWEB Client Service