1 reviews | Active since Sept 2016

07 May 2017, 21:22

Breach of contract

<p>I have not use the modem for 6 month but mweb is debiting amount that were not in the contract.i went crest branch before they moved .</p>

0
Replies (2)
Mweb
Mweb's reply09 May 2017, 15:00
Official

Good day lerato-ranthako

Thanks for taking the time to bring this to our attention.

We have tried to call you since this was posted but could not reach you on your mobile or landline.

We will be forwarding your query to the relevant persons to address and they will remain in contact with you until this matter is resolved.

Kind regards

MWEB Client Services

Mweb
Mweb's reply16 May 2017, 14:02
Official

Good day Lerato,

Thank you for taking the time to raise your concerns.

Our cancellations team has since been in contact with you.

They confirmed that the subscription was still in use and provided you information as to how the contract works.

Please let us know should you require any further feedback or assistance.

Kind regards
MWEB Client Services