KG
Keegan G
1 reviews | Active since Sept 2015
03 Mar 2016, 08:43
Breach Of Contract
I took out a Mweb ADSL uncapped package which I cancelled within my 7day cooling off period, I was told I will not be billed for anything as it was cancelled within 7days and the router was returned. Yet I am still being debited. I called Mweb, and i got the run-around constantly. Accounts department blames Sales, Sales blames Sales Admin. Dont all of you people work for the same company!? MWEB is at FAULT and I would like someone to sort this problem out please. My requests and calls seem to fall on deaf ears. So I need someone to call me and have this sorted out ASAP. Mweb has really left a bad impression here.
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Mweb's replyOfficial
03 Mar 2016, 12:04Hello KeeganG27,
Thank you for taking the time to bring this matter to our attention.
We have tried to call you since the complaint was posted but have not been able to reach you.
We will be in contact with you via shortly to arrange an alternative contact time and also request alternative contact details.
We would like to assist in getting this matter resolved for you and will remain in contact with you until it is resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this matter to our attention.
We have tried to call you since the complaint was posted but have not been able to reach you.
We will be in contact with you via shortly to arrange an alternative contact time and also request alternative contact details.
We would like to assist in getting this matter resolved for you and will remain in contact with you until it is resolved.
Kind regards
MWEB Client Services
Mweb's reply03 Mar 2016, 12:04
Official
Hello KeeganG27,
Thank you for taking the time to bring this matter to our attention.
We have tried to call you since the complaint was posted but have not been able to reach you.
We will be in contact with you via shortly to arrange an alternative contact time and also request alternative contact details.
We would like to assist in getting this matter resolved for you and will remain in contact with you until it is resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this matter to our attention.
We have tried to call you since the complaint was posted but have not been able to reach you.
We will be in contact with you via shortly to arrange an alternative contact time and also request alternative contact details.
We would like to assist in getting this matter resolved for you and will remain in contact with you until it is resolved.
Kind regards
MWEB Client Services