Bo customer aftersale service or help

After ordering Fibre on the 1st of December I was told there is a max 2 weeks turn around time. On the 5th the agent wanted to do the install and i was not home so we re-scheduled for the 7th. When they arrived on the 7th the wrong adress was givin to the agent from mweb and since then no customer support could help me to send the agent the correct address to do the install. They simply just put you on hold for 30min then drop the phone. The original salesman was Waleed Thomas and is now nowhere to be found. All mweb says is tgat the adress is correct on their side so they don't see a problem and then just drop the phone