Blame game / no connection since 10 November 2022

Good Morning

I have literally exhausted every possible avenue that i know off in trying to get my services activated again.

I reside in lenasia south, 3847 zagros street to be precise, i have a monthly subscription with mweb which is using the evotel infrastructure.

On thursday the 10th of November, my internet connection was abruptly disconnected, throughout the evening and the whole of Friday, i had no internet connection at all. This came as a major issue as we depend on this internet connection, so much so that we use it for work purposes and tertiary purposes (exam season).

After having placed numerous queries on the mweb app, i ended up physically searching and looking for evotel technicians around the lenasia south area, ended up finding them and asking them to diagnose the problem.

I was told that telkom/openserve installers have dug around my street area and have in the process damaged the evotel fibre wire.

This is a major disadvantage as now they told me that they have to get the telkom/open serve installers to come and fix the damage.

This outage/issue is a major setback for my household as we cannot work from home and participate in tertiary exams, for a lack of better words, they had the worst timing in conducting such a horrible job, its even worse now that they left such damage with no intention to repair or notify evotel customers of the damage.

The mweb and evotel contact Centre numbers are not toll free, i find it very funny that a paying customer must buy airtime to call and log a query about infrastructure damage.

I am disappointed and appalled at the level of professionalism or lack thereoff that is shown by the team with regard to solving this matter, it has immensely caused alot of damage and has made me reconsider my position as a paying customer of this service.

Saying kind regards will make this issue sound small, theres nothing kind about this issue at all, may this problem be solved as soon as possible, its exam season, covid has made people to work from home, last thing we need is for network service providers to pull a 'booth' or anc on us and not deliver!!!!!

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