Billing when there's no service

<p>Around the middle of November, I cancelled my MWEB account because I've been experiencing increasing lacking of ADSL connectivity. While I understand the infrastructure is owned by Telkom, I expect MWeb as my service provider to sort out the issue.</p> <p> </p> <p>Anyway, I received an invoice for the cancellation period. I wrote back saying I should not receive a bill as I have no service. They responded by resending the invoice (bill). I wrote back again to reiterate my message. They rep**** informing me that the Terms indicate a 30 day notice period.</p> <p> </p> <p>Clearly, the people in billing CANNOT read.</p> <p> </p> <p>Their technical people were helpful during the time I was with MWEB but their billing department cannot understand that I should not have to pay when I am not receiving a service. I accept the 30 day notice period under normal circumstances, but if there is no ADSL service, why should I pay for it ????</p> <p> </p> <p>I am unlikely to choose MWEB when I move to Fibre as their recent service has left me unimpressed !!!</p>