BILLING STRUGGLES

I have never before struggled so to make a payment on an account !!!!

I have been trying to get hold of MWEB since the 15 Dec to make a payment on my fiber account. I have never seen a consumer having to chase a provider to make payment. I have attempted to contact via online channels, no response. I have called you contact center, they cant find my account.

So HOW AM I SUPPOSE TO PAY? If you as the provider did not initially tell me the payment is cash instead of debit order, which I found out coincidently by the way. I just want to pay my bill ensuring that I don't get disconnected because I work from home and cannot be without internet. Can someone please do their job and respond to me.......