ES
Erishka S
1 reviews | Active since Jan 2013
14 Mar 2016, 10:44
Billing me for something I cannot use
I have an adsl line with mweb. My line stopped working on 2016/03/04. I advised that I work from home and need it up asap. I then decided to cancel my line, including telkom who are aware I could not use it. Now they refuse to cancel after I took another LTE contract. Mweb and telkom have an agreement and I do not see why customers should suffer if they have their own issues. How can I pay for a subscription that doesn't work? And they have the nerve to tell me i need to pay for it. This is ridiculous
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Mweb's replyOfficial
14 Mar 2016, 15:59Hello Eri,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The line fault was logged to Telkom, as the ADSL and telephone lines where down at the time.
We have explained our cancellation process, pertaining to the calendar months notice period which needs to be served.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The line fault was logged to Telkom, as the ADSL and telephone lines where down at the time.
We have explained our cancellation process, pertaining to the calendar months notice period which needs to be served.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply14 Mar 2016, 15:59
Official
Hello Eri,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The line fault was logged to Telkom, as the ADSL and telephone lines where down at the time.
We have explained our cancellation process, pertaining to the calendar months notice period which needs to be served.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The line fault was logged to Telkom, as the ADSL and telephone lines where down at the time.
We have explained our cancellation process, pertaining to the calendar months notice period which needs to be served.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,