Billing issues

Hi

I have recently came across marketing for mweb fiber new installation and they promise one month free from the day of installation.

The sales person who assisted me in arranging the installation on the new property I just moved in was a person called Lerato I can remember the surname. When I was in the call with her she asked whether on the property I moved into fiber has been installed and I told her that yes it has been installed but however the EMT that is on the wall is not from Vumatul as the previous owner was using Vodacom. She then asked me to provide her with the serial number at the back of the EMT and she confirmed that it will not work and they need to come and install a new one which means that this is a new installation which she confirmed as well. The next day the guy's came to installation and everything was done . My account started working by Thursday and installation was done on Tuesday. My issue here is that I was billed for pro-rata which i am fine with as they said that in the first 5 days of the installation they need to bill me R289 ither wise they will disconnect me fine. Now I am being told that I need to R689 by the 1st of July and that where my problem is I have been calling and staying on the line for hours since last week, I requested to speak to a manager on Friday and Amanda was the person I spoke to she said she would pass the massage on and the manager would call me. Until today I am still waiting for them to call me, this is unacceptable and they should be clear to customers when signing them up. I have to say that I do regret moving from the provider I was using to Mweb as this has turned out to be a nightmare for me and a worset of my time and Money . I would recommend that any new person that signs up with them should ask questions and write down names of people who are helping you as they couldn't even transfer me to the agent who helped me yet when you call them they tell you that the call is been recorded.

Regards Chrispin Zana