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francina G
1 reviews | Active since Apr 2016
18 Apr 2016, 11:38
Billing for non service delivery
Have uncapped ADSL but for past 2 months no internet connection. I send numerous emails but get empty promises and statements at the end of the month. You are ecpected to pay for non service delivery. I would say this is arrogance and disrespect towards me as a client. They are fully aware of the problem but choose not to care
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Mweb's replyOfficial
21 Apr 2016, 13:26Hello Francina G,
Thank you for taking the time to make contact with us regarding your query.
Our customer care representatives have been trying to make contact with you regarding the query.
Unfortunately we are not able to reach you via Telephone.
An email has now been sent requesting alternate contact details or a preferred time when we can make contact with you.
We eagerly await you reply in order to provide you the assistance you require.
Kind regards
MWEB Client Services
Thank you for taking the time to make contact with us regarding your query.
Our customer care representatives have been trying to make contact with you regarding the query.
Unfortunately we are not able to reach you via Telephone.
An email has now been sent requesting alternate contact details or a preferred time when we can make contact with you.
We eagerly await you reply in order to provide you the assistance you require.
Kind regards
MWEB Client Services
Mweb's reply21 Apr 2016, 13:26
Official
Hello Francina G,
Thank you for taking the time to make contact with us regarding your query.
Our customer care representatives have been trying to make contact with you regarding the query.
Unfortunately we are not able to reach you via Telephone.
An email has now been sent requesting alternate contact details or a preferred time when we can make contact with you.
We eagerly await you reply in order to provide you the assistance you require.
Kind regards
MWEB Client Services
Thank you for taking the time to make contact with us regarding your query.
Our customer care representatives have been trying to make contact with you regarding the query.
Unfortunately we are not able to reach you via Telephone.
An email has now been sent requesting alternate contact details or a preferred time when we can make contact with you.
We eagerly await you reply in order to provide you the assistance you require.
Kind regards
MWEB Client Services