Billing

I just got off a call with one of the MWEB consultants who was so rude she has zero experience customer service she thinks she is talking to one of her friends, speaking over w customer and being rude over the phone , I recieved a call from one of the consultants to find out if my connection is stable , I explained to her that my connection was unstable yesterday it is only today that it's starting to get better , I further asked how my billing would work and she transferred me to this *********** rude lady whom I would also like to report , I am not happy with the service because no one called me to explain the billing of the account and I never recieved any email stipulating or explaining jow the billing is going to work , it is only now when this lady called and I asked it was explained to me z now I called to simply find a way forward before this lady was rude to me , I am requesting for my services to be cancelled with immediate effect only becauseof that *********** lady I spoke to the last time