Billing errors, no customer support, hours waiting on call hold or for chat agents

Another day spending about 4 hours in total on hold with no answer. At the same time trying to speak to someone via the app chat...same thing. No respnose from twitter customer service team.

I have spent months now trying to get MWEB to sort out an issue with my account payment details. This is now the second month in a row where I am threatened with account suspension.

The MWEB app is BROKEN - cannot use the pay bill function, cannot update payment details. Website is the same - billing data errors.

I spent a full day last month trying to resolve the issues with customer service - no luck.

Bills go higher and higher but MWEB seems to spend less and less on customer support. How can a Telco not have customer service standards as part of their licencing requirements. Absolute disgrace.