Billing error, poor service

I ordered a fibre package in January 2025, the router was only delivered on 2 April 2025. However the fibre line was disconnected by VUMA at this house, we tried endlessly to set up the router, but VUMA had to reactivate the line. Endless calls trying to set up the router.Waited weeks for the technician to come check the line.29 April 2025 I received a bill for a service that was not working, and refused to pay.Technicians came on 4 May 2024, told us after two hours the line would be active as it needed to be activated by VUMA on their side. The two hours became days.08 May 2025 I was billed with early termination fees...total bill of R3566.12 May 2024 received email from VUMA that the line is now active, never used the service or plugged the router as I ended going back to RAIN 5G. I have had two agents drop the phone. My question is what have you billed me for? I will be filling a complaint with the ombuds.